End-to-End Reliability for Your Collaboration Ecosystem
AllWave AV Systems provides post-sales support and proactive maintenance aligned with ITIL-UK and AVIXA standards. Our Managed Services ensure consistent performance with proactive monitoring and expert engineering support. Your audio-visual systems stay optimized, stable and always collaboration-ready.
Our managed services framework combines process discipline, real-time visibility, and engineering accountability, ensuring every AV system remains reliable, documented and operationally efficient.
-
Integrated Workflow, Unified Visibility
Our Managed Services ecosystem is powered by a Jira-based ticketing platform integrated with Confluence knowledge repositories and a 16×6 Network Operations Center (NOC) located in Mumbai. This tri-layered model ensures traceability from incident logging to resolution.
-
16×6 NOC and Field Service Network
A dedicated service desk available 16 hours a day, 6 days a week. (Available from 7 AM to 11 PM IST, Monday through Saturday.) Whether the issue requires remote troubleshooting or on-site intervention, our teams ensure fast, consistent and reliable remediation.
Reliable Support. Transparent Tracking
Pan-India Field Support & Jira Ticketing Tools
At AllWave AV, we’ve built a support ecosystem that brings nationwide field coverage and industry-leading ticketing tools together, ensuring your AV & UC systems get the care they deserve, wherever you are in India.
We deploy certified field engineers across major cities and regions in India, guaranteeing local on-site support when issues cannot be resolved remotely. Raise a ticket for an equipment issue, request preventive maintenance, or schedule a support visit, it’s logged via our easy-to-use portal and tracked with a unique ticket number.
3 Ways to reach our Support Team
Our Jira-powered portal ensures every incident, service request, or maintenance activity is tracked with SLAs, timestamps, and engineer notes, giving your IT team complete visibility at all times.
1800-210-0198
+91 93206 82569
support@allwaveav.atlassian.net (Auto Generates a Jira Ticket) or support@allwaveav.com
Real-Time Data, Transparent Service
Field Engineering & On-Ground Operations
Our mobile enabled field engineers provide instant updates from client sites, closing the loop between NOC, client and support staff. Every engineer’s report, diagnostic photo and test log syncs with Jira for real-time accountability.
Additional Capabilities:
Quarterly Review Meetings
Process of our Review Calls
Our Managed Services Ecosystem
